Privacy Policy

1. Introduction

www.assistrasolutions.com (the “Site”) attaches great importance to the protection of users’ personal data. This Privacy Policy (the “Policy”) applies to all individuals (“Users”) who visit and use the Site. This Policy explains how personal data are collected, used, protected, and shared. By continuing to use the Site, you are deemed to have accepted this Policy.

2. Data Collected

The Site may collect users’ personal data in the following ways:

Data Collected Directly: When Users create an account on the Site, place an order, or fill out contact forms, they may provide personal information such as first and last name, email address, phone number, and delivery address.

Data Collected Automatically: During visits to the Site, information such as IP address, browser type, operating system, and page view durations may be collected automatically.

Cookies: The Site uses cookies to improve user experience. For more information, please review the Cookie Policy section.

3. Use of Data

Collected personal data may be used for the following purposes:

• Order Management: Processing orders, receiving payments, and making deliveries.
• Account Management: Creating, managing, and securing user accounts.
• Customer Service: Responding to users’ questions and providing support.
• Marketing and Communication: Sending information about special offers, campaigns, and updates (only with explicit consent).
• Site Improvements: Analyzing Site performance and improving user experience.

4. Data Sharing

The Site may share users’ personal data with third parties only in the following circumstances:

• Service Providers: Third parties that provide services such as payment processing, delivery, and technical support.
• Legal Obligations: Where required by law, regulation, or court order.
• Business Partners: The Site’s business partners may use personal data for specific purposes only with explicit consent.

5. Data Security

The Site takes appropriate technical and organizational measures to protect users’ personal data. These measures aim to prevent unauthorized access, alteration, disclosure, or destruction of data. However, as no method of data transmission or storage is 100% secure, the Site notes that absolute security cannot be guaranteed.

6. User Rights

Users have the following rights over their personal data:

• Right of Access: The right to request access to personal data.
• Right to Rectification: The right to correct inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of personal data (under certain conditions).
• Right to Object: The right to object to the processing of personal data.
• Right to Data Portability: The right to transfer personal data to another service provider.

To exercise these rights, you can contact us using the details provided in Section 10.

7. Cookies

The Site uses cookies to improve user experience. Cookies are small text files stored in your browser. For more information about cookies, please review the Cookie Policy section.

8. KVKK Compliance

The Site processes personal data in accordance with Türkiye’s Personal Data Protection Law (KVKK) and the European Union’s General Data Protection Regulation (GDPR) in Uganda. This Policy has been prepared to meet the requirements of KVKK and GDPR.

9. Changes to This Policy

The Site reserves the right to change or update this Privacy Policy at any time. Changes become effective when published on the Site. Users are advised to review this Policy regularly to stay informed of any changes. Your continued use of the Site after changes have been posted constitutes your acceptance of those changes.

10. Contact

If you have any questions or concerns about your personal data, please contact us using the details below:

• Email:info@assistrasolutions.com
• Phone: +256 781 091802
• Address:Ham Towers, 45 Makerere Hill Rd, Kampala, Uganda